Support

We're here to help.

Help inside the app

Signed in? Tap Help in the menu for step-by-step guides — inviting families, connecting Stripe or Square for dues, notifications, and more. They open beside the screen you're on.

Quick answers

My sign-in code didn't arrive.

Check your spam or promotions folder. A code works for 10 minutes, and only the newest one works — if you asked twice, use the latest email. Then ask for a new code.

I have an invite code from my coach.

Enter it at Have an invite code? and sign in with your email.

I'm not getting notifications on my iPhone.

iPhones only allow them for TeamConnect once it's on your Home Screen: in Safari, tap Share, then Add to Home Screen, open it from the icon, and turn this device on in Notification settings.

How do I change my email, or delete my account?

Tap your name at the bottom of the menu (on a phone, in More) to open Your profile. Changing your email sends a code to the new address; your teams and history stay the same.

Your data, plainly

• We don't sell or rent personal information, and we don't use it for advertising.
• There are no advertising or analytics cookies — one cookie keeps you signed in.
• We never see or store card numbers. Stripe or Square handles them.
• Other members see your name, never your email address.
• Change your name, photo, or email yourself in Your profile, and delete your account there any time.
• Want a copy of your information, or something corrected or deleted? Email support@teamcnct.app.

The details are in our Privacy Policy and Terms of Service.